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Terms and Conditions of Sale

Date: 7 February 2025

1. DEFINITIONS

“Customer(s)” or “you” refer to any individual internet user, consumer (physical person), visiting the Website and making an online purchase of one or more Products strictly for personal reasons.

“Oli’s Lab” or “us” refer to SAS Oli’s Lab France, a “société par actions simplifée” registered in RCS PARIS under number 932 880 735, with a capital of 1000euros, whose registered office is located at 47 RUE DU FAUBOURG SAINT-HONORE 75008 PARIS, France with intracommunity VAT number : FR60932880735

“Product(s)” refers to the cosmetic products available for sale online on the Website.

“Terms and Conditions of Sale” refers to the present general terms and conditions applicable to all Product sales on the Website.

“Website” refers to the Internet website edited by Oli’s Lab, accessible at www.olislab.com/ altogether with the mobile app edited by Oli’s Lab, and offering online sales of Products.

“Country” means any country in the list given at the end of these Terms and Conditions of Sale. These are the sole countries to which Oli’s Lab can deliver orders. Clients won’t be able to order any product on Oli’s Lab Website shall the delivery address be located in a country not being part of the list shown at the end of its Terms and Conditions of Sale.

2. WHAT IS THE PURPOSE OF THESE TERMS AND CONDITIONS OF SALE?

The purpose of the Terms and Conditions of Sale is to define the terms and conditions of sale and delivery of Products on the Website and to describe the necessary steps to place an order.

The Terms and Conditions of Sale are made available to the Customer on the Website at the following address: https://www.olislab.com/legal/terms, and can also be accessed from the “Terms and Conditions of sales” tab at the bottom of each page on the Website.

The Customer may also request current or historical versions of the Terms and Conditions of Sale by sending an email to: customer-support@olislab.com.

By ordering a Product on the Website, the Customer accepts the terms and conditions of sale in force on the day the order is placed and has accepted them without limitation. Acceptance of the Terms and Conditions of Sale is in no way conditioned by a handwritten signature by the Customer.

The Customer may, at any time, save or print the Terms and Conditions of Sale provided that they are not modified in any way.

Oli’s Lab reserves the right to update the Terms and Conditions of Sale at any time. If modified, the applicable Terms and Conditions of Sale are those in force on the date the order is placed.

The Terms and Conditions of Sale apply to all online sales placed on the Website, to the exclusion of any other document, in particular the conditions applied to sales in store or by means of other distribution and marketing channels.

The Products sold on our Website are exclusively intended for personal use. As a result, the resale or distribution of Products purchased on the Website is strictly forbidden.

If you have any questions about the content of our Terms and Conditions of Sale, you can send an e-mail to customer-support@olislab.com before placing an order.

3. PRODUCT INFORMATION AND AVAILABILITY

Product Availability

The Products available for sale are those which appear on the Website on the day of your consultation of the Website. Oli’s Lab reserves the right to withdraw Products from online sale at any time and without prior notice.

The Products are offered for sale within the limits of available stocks.

In the event that all or part of the Products become unavailable after you have placed an order, you will be informed via e-mail as soon as possible, and be offered the possibility to either order another article available on the Website as a replacement, confirm your order with the available products or cancel your order. In the latter case, you will be reimbursed within 30 days from the date of payment (debit on your bank account).

Under no circumstances shall Oli’s Lab be liable for any shortage of stock or unavailability of the Products.

Product description and presentation

Oli’s Lab takes great care in presenting and describing the Products. Nevertheless, the photographs depicting the Products are non-contractual and are indicative. Oli’s Lab cannot be held liable for any errors or inaccuracies in the photographic or graphic representations of the Products on the Website.

We invite you to consult the Product description to find out about its characteristics or to send any questions you may have to our customer service department at customer-support@olislab.com.

Any offers, including promotional offers, are valid as long as they are advertised on the Website. Any promotional offer that is not published on the Website shall not be valid against Oli’s Lab.

4. PRICES OF PRODUCTS

The prices of Products are only the ones displayed on the Website at the time you place your order.

The prices are shown in EUR currency and include all taxes and applicable VAT at the order date. Any change in VAT rate will be reflected in the Product price shown on the Website.

Oli’s Lab does not offer any VAT refund procedure for Customers residing outside the European Union. However, the client will be able to benefit from an exemption if he goes through a dedicated service provider.

The prices do not include the shipping costs related to the delivery of the Products. Such costs which will be indicated at the end of the ordering process and before the payment.

Oli’s Lab reserves the right to modify its prices at any time, it being agreed that the Products ordered will be charged at the price in force at the time your order is recorded, subject to the availability.

5. HOW TO PLACE YOUR ORDER AND RECEIVE YOUR ORDER CONFIRMATION

Connection to the Website

To purchase Products, you can create an account on the Website by entering your email address and a password, your title, first name, last name, telephone number, address.

The Client undertakes not to create an account under a false identity.

Once your account is registered, you will need to log into your account on your next connection(s).

It is also possible to order without an Oli’s Lab account.

Order conditions

As the Website’s purpose is to sell Products to private individuals for personal use, Oli’s Lab reserves the right to refuse or cancel any order that does not correspond to the usual average use of a household or that suggests an economic activity is being carried out by the Customer in connection with the Products ordered. As a result, Oli’s Lab reserves its rights to limit, for a single order or several orders, the total amount of the order to be at a maximum of 2,500€ and the quantity ordered of the same product to 5.

Oli’s Lab undertakes to fulfil the order within a maximum of 30 days from the date of your order validation, subject to availability and full payment of the price.

Placing the order

Your order will be made once you have chosen the delivery method, the payment method and after you have clicked the “Confirm Order” button, it being agreed that before clicking, you can verify all details of your order as well as its total price, modify it or cancel it if necessary.

You’ll be sent an order confirmation email with the following details available through a link:

  • order number with a summary of the Products’ reference, quantity, price,
  • total amount of your order, including all taxes,
  • information on the delivery of the Products (costs, address, etc.).

The customer may also request those details by sending an email to customer-support@olislab.com.

Order validation

Accepting the order validation as well as effecting payment legally generates a sales contract between you and Oli’s Lab. Furthermore, your payment validation and the email we send you confirming receipt of the order by Oli’s Lab shall be deemed proof of acceptance of your order and its final validation.

The data stored by Oli’s Lab and the payment service provider constitute proof of the nature, content and date of your order. Consequently, once the order and payment have both been definitively validated, you will no longer be able to cancel or modify the sale, subject to your right of withdrawal and the availability of the Product ordered. The payment will then be processed as soon as your order is validated.

In the event that a Product would be out of stock please refer to Article 3.

Order refusal

Oli’s Lab reserves the right to cancel any order or any sale from Customers with whom there is a previous dispute or for any other legitimate reason, particularly with regard to the abnormal nature of the order (notably in the event of orders with unusual quantities and/or amounts for the final consumer).

6. HOW IS PAYMENT MADE FOR YOUR ORDER?

Any order placed on the Website will be payable immediately upon validation of your order.

Paying for your order is done online on the Website by means of an accepted payment card (Visa, Debit Card, Mastercard, American Express) or payment service (Link, Apple Pay, Google Pay, Revolut Pay).

The conditions of use of the Link, Apple Pay, Google Pay & Revolut Pay platforms (accessible on their respective websites) apply concomitantly to these terms and are independent of the Company, which does not intervene in any way in the use of said platforms.

Payment is made via the secure server of the company STRIPE. None of your banking information is transmitted through our Website, ensuring the safety of your payment and your payment medium. The total amount for your order will be charged from your bank account from the day of the order. You acknowledge that in the event of using a bank card associated with an account managing a currency other than the euro, your bank may charge you currency exchange fees and bank charges which will be at your expense, and solely at your expense.

In the event of refusal to authorise a bank card payment from the accredited organisations, or in the event of non-payment of all or part of a previous order, Oli’s Lab reserves the right to suspend all execution of your order and all delivery of the Products.

7. RETENTION OF OWNERSHIP

The Products remain the property of Oli’s Lab until the entire payment of your order has been received by Oli’s Lab, including the main value of the Products, costs and any taxes as shown on the receipt.

8. CONDITIONS AND RATES FOR DELIVERY OF YOUR ORDER

The Customer is invited to check their delivery address and change it if necessary, before placing an order.

All Products proposed to our Customers on the Website are limited to orders placed for delivery in Europe and in certain countries listed in the Appendix, according to the prices also shown in said Appendix.

The final shipping costs are calculated according to the country of delivery and the carrier’s rates in force on the day of your order.

The Customer acknowledges that, depending on the country of delivery chosen at the time of placing the order, he/she may have to pay customs and/or import duties depending on the legislation in force in the said country.

An email is sent to the Customer to inform him/her when their order has been dispatched.

As delivery is carried out by a third-party service provider, the Customer is informed that Oli’s Lab may not be held liable in any way if this obligation is not carried out or if it is poorly carried out and this is due to the Customer or the unforeseeable or insurmountable act of a third-party to the contract or to a force majeure situation.

The purchased Products will be delivered according to the specified terms and conditions, within the following indicative average timeframe: from approximately three working days from being dispatched for France to up to 2 weeks depending on the country.

Any delivery delay must be reported as soon as possible to the following address: customer-support@olislab.com.

Each shipping is deemed to have been carried out as soon as the Product(s) is/are made available to the Customer by the delivery service, as evidenced by the control system in place.

9. WHAT TO DO WHEN YOU RECEIVE YOUR ORDER: DISPUTES - INFORMATION

It is the Customer’s responsibility to immediately check the Products’ integrity and conformity upon receiving them, as well as the condition of their packaging.

In the event of a delay, breakage or missing Product(s), the Customer must express its full and precise complaints on the delivery slip upon receipt of the Product(s). In any event, the Customer may only take recourse against the carrier to whom he/she expressed their complaints. Any complaints must be confirmed by a registered letter (recorded delivery) within three (3) days of receipt.

Any such complaint must also be addressed to the following address: customer-support@olislab.com.

In case of missing Product or if the order has not been delivered after the specified delivery date, for any reason other than force majeure, the Customer must contact Oli’s Lab at the following address: customer-support@olislab.com.

If the delivery is not carried out within a reasonable timeframe, the Customer may cancel the contract by exercising his/her right of withdrawal, as described in section 10 below.

It is reminded that a consumer is any natural person who concludes a legal transaction for purposes that can neither be attributed to his commercial nor his independent professional activity. You then have the right to revoke this contract within fourteen days without giving reasons (“Right of withdrawal”).

10. HOW TO EXERCISE YOUR RIGHT OF WITHDRAWAL

You have fourteen (14) calendar days from the day following the delivery date of your order to notify Oli’s Lab of your intention to exercise your right of withdrawal.

Oli’s Lab will accept exchanges or returns of any Products sold on its Website provided that it has not been used, damaged or opened. For exchanges and returns, you have to send a notification of the exercise of your right of withdrawal (such notification to be sent to customer-support@olislab.com) and once the return authorization has been obtained, the Customer returns the Products to the Company at the address specified on the return authorization in accordance with the terms indicated. Oli’s Lab, upon receipt of the returned product, will carry on investigation as well as inspection of the returned product(s) to determine if anything restricts the possibility of return or exchange.

It is your responsibility to take care of the returned Product’s packaging.

The shipping cost for returning the Products is at the Customer’s expense, except in the event that the Products delivered would not conform to the order. Oli’s Lab does not accept parcels whose postage has not been paid.

All risks related to Product returns are at the customer’s expense. Oli’s Lab recommends that you choose an option with package tracking for returns to avoid any issues like loss or theft.

If the notification is not sent within the time limit stated above, your order will be considered final and no refund will be provided, except in other cases provided for in these Terms and Conditions of Sale.

If, however, all aforementioned conditions are met, Oli’s Lab will reimburse, via the same payment method initially used, any expenses incurred for the order of the returned Products, with the exception of the return costs, within a maximum period of fourteen (14) calendar days from the date upon which the return form and the returned Products have been received by Oli’s Lab.

In the event of a Product return that has been subject to a promotional offer including one or more gifts, the gifts offered by Oli’s Lab must also be returned to Oli’s Lab.

11. WHAT LEGAL GUARANTEES DO YOU HAVE?

In Switzerland, electronic commerce (e-commerce) is mainly governed by the Federal Law Against Unfair Competition (LCD; RS 241) and the Order on the Indication of Prices (OIP; RS 942.211), and in the European Union by the Directive on Consumer Rights (Directive 2011/83/EU) and the Directive on Electronic Commerce (Directive 2000/31/EU).

Under Articles 184 et seq. CO, a sales contract can be entered electronically with just one click. The customer of Oli’s Lab can enter into a sales contract just by clicking on the “Confirm Order” button. Oli’s Lab and its clients must first agree on the essential points, i.e. the purpose of the sale, the purchase price and the making of the sales contract.

The non-binding provisions relating to the sales contract may be adapted individually, within the limits of the law. These changes can be set out by Oli’s Lab in the form of general terms and conditions of sale . These Terms and Conditions of Sale form an integral part of the contract once the buyer has been made aware of the Terms and Conditions of Sale before the contract is made and the buyer has had the opportunity to read and approve them.

Regarding the provisions of the Swiss Code of Obligations, the following points should be emphasized (with necessary adaptation on the grounds that Oli’s Lab is also servicing clients in the EU):

  • Right of cancellation: In e-commerce, Swiss law does not provide for any withdrawal period or other right of return once the order has been placed however and as Oli’s Lab is also serving customers based in the EU, every customer can return a product within 14 calendar days of its receipt.
  • Delivery times: Swiss law does not provide for any maximum delivery time. However, Oli’s Lab is serving customers in the EU therefore the maximum delivery time is set at a maximum of 30 calendar days for all orders processed on Oli’s Lab’s Website.
  • Clear information: Oli’s Lab indicates on its website all the information stipulated in Art. 3 (1)(s) LCD (see next paragraph). Apart from Oli’s Lab contact details, the main characteristics of the product are indicated. The total price, inclusive of tax and fees, is also mentioned. Costs which cannot be calculated in advance are also indicated and the method of calculating prices is specified.
  • Warranty: If a product presents a defect or does not offer the promised characteristics, the buyer has a minimum of two years to file a warranty action. The law provides for termination of the contract (Art. 208 CO) or refund of the decrease in value of the item sold (Art. 205 CO).
  • Terms and Conditions of Sale (for EU clients): the consumer has the option of viewing and saving the Terms and Conditions of Sale when entering into a contract with Oli’s Lab.
  • Order button: the button used on Oli’s Lab Website to place an order is featuring explicit wording and clicking the button means that the contract is entered into and payment becomes an obligation for the contract and related order to be performed.

The Federal Law Against Unfair Competition (LCD)

Art. 3 (1)(S) LCD defines the information which must be provided by Oli’s Lab:

“Anyone offering goods, work or services using electronic commerce without meeting the following conditions, is acting unfairly:

  1. indicate clearly and in full its identity and contact address, including e-mail,
  2. indicate the various technical steps resulting in the making of a contract,
  3. provide the appropriate technical tools making it possible to detect and correct entry errors before sending an order,
  4. Immediately confirm the customer’s order by e-mail.”

(1) Oli’s Lab states its company name, as listed in the trade register, its postal address and its e-mail address on the olsilab.com website and on terms and conditions of sale.

(2) clients must be able to clearly determine, throughout the order process, which stage of the order they have reached and they must know when they have finally entered into the contract by clicking on the “CONFIRM ORDER” button.

(3) It is possible for contract details to be checked and, if necessary, corrected by the customer before entering into the contract. The customer is able to view the contract they are entering into, particularly the quantity and type of product, the total order price and their billing/delivery details.

(4) The making and main elements of the contract are confirmed to the customer electronically.

Art. 8 LCD forbids the use of improper commercial conditions:

“Anyone using general terms and conditions which, in contradiction of the rules of good faith, provide, to the detriment of the consumer, for a marked and unjustified disproportion between the rights and obligations arising from the contract, is acting unfairly.”

Order on the Indication of Prices (OIP)

The Order on the Indication of Prices (OIP) applies to purchasing offers and offers comparable to a purchase which are made to consumers, and not business to business offers (B to B). It regulates the way in which prices must be indicated and everything which must be included in the price.

GOODS

For goods, Oli’s Lab indicates the actual price to be paid in Euros, including non-optional supplements of any kind (= retail price, Art. 3 and 4 OIP).

The price and all relevant information about the price are clearly visible and easily legible alongside the illustrated/described goods (Art. 7 and 8 OIP). The price appears in a font which is easily legible and clearly visible, in proximity to the product.

Non-optional supplements are included by Oli’s Lab in the price, as these are imperatively associated with the purchase of the goods and cannot be omitted.

Oli’s Lab indicates shipping costs separately, as these may vary depending on the size and destination of the order, but they are clearly visible and easily legible before concluding the contract.

Optional price supplements are indicated clearly and transparently. If they form an integral part of the contract, Oli’s Lab requires Customer to give their express consent to this.

Supplements for payment by credit card are optional price supplements.

ADVERTISING

When, in advertising, actual prices to be paid including all non-optional supplements are shown by Oli’s Lab.

The advertising offer is specified by Oli’s Lab: what the price relates to is clearly indicated. The goods and services are described using their essential criteria (brand, type, sort, etc.). The price therefore corresponds to the product photograph or description. For advertising distributed electronically by Oli’s Lab (e.g. on website home pages and banners, in e-mails or on smartphones), it is possible to link to Oli’s Lab’s website to provide details of the offer as long as Oli’s Lab’s Website is accessible with just one click.

12. LIABILITY

It is the Customer’s responsibility to judge the appropriate and suitable nature of the items he/she orders.

Oli’s Lab shall not be held liable for any use of the Products that does not conform to their intended use.

Oli’s Lab may not be held liable for total or partial non-fulfilment of its obligations, if this non-fulfilment is due to an act of God or if there is an occurrence of an element constituting force majeure. These events constitute a cause for suspension and/or termination of Oli’s Lab’s obligations to the Customer, without compensation to the Customer.

Oli’s Lab reserves the right to suspend the operation of the Website, and does not guarantee that the Website will be continuously available without temporary interruption, without suspension and without error.

13. HOW IS YOUR PERSONAL DATA PROCESSED?

Oli’s Lab processes the Customer’s personal data in accordance with its Privacy Policy, which is accessible at the following address: https://www.olislab.com/legal/privacy.

In accordance with European Union regulation 2016/679 of 27 April 2016 (GDPR) and Law 78/17 of 6 January 1978 as amended, the Customer has the right to access, rectify, object to and delete data concerning him or her from Oli’s Lab, as well as the right to portability (transfer), if applicable.

14. INTELLECTUAL PROPERTY

All intellectual property rights, whatever their nature, attached to the Products, the Website and to the elements appearing on the Website (in particular including: texts, logos, trademarks, graphics, images, photos, videos, animations, names and any other element) are and remain the exclusive property of Oli’s Lab.

Under these conditions, no person is authorised to reproduce, represent, exploit, adapt, distribute or use, by any process whatsoever, for any purpose whatsoever, in part or in full, these intellectual property rights, without the prior express written consent of Oli’s Lab.

15. MEDIATION

The E-Commerce Ombudsman is responsible for complaints relating to online purchases for which no amicable agreement could be found between the parties concerned. The ombudsman's office will help you free of charge if, after shopping online, you have a complaint about a specific company that you were unable to resolve yourself or in a mutually satisfactory agreement.

You acknowledge that mediation is an out-of-court settlement of consumer disputes. If the conditions are met, a consumer mediation will take place according to a precise process and according to the rules in force. The procedure is free of charge for the consumer.

You can use the mediation service for consumer disputes related to an order placed with Oli’s Lab. Before taking a dispute to a mediation service, he/she must first contact Oli’s Lab’s Customer Service at customer-support@olislab.com.

To find out how to contact the Ombudsman/mediator, please click on this link (German): https://konsum.ch/de/ombudsstellen/ombudsstelle-e-commerce/.

16. WHAT LAW APPLIES TO OUR TERMS AND CONDITIONS OF SALE? WHAT IS THE RELEVANT JURISDICTION?

The present Terms and Conditions of Sale are governed by Swiss law and the buyer recognizes the exclusive jurisdiction of the courts of Switzerland.

In the event of a dispute between Oli’s Lab and the Customer, an amicable settlement must be sought as a priority, prior to referring it to a tribunal.

STANDARD WITHDRAWAL FORM

(Please complete and return this form by any communication means or by email at customer-support@olislab.com if you wish to cancel the contract)

To Oli’s Lab

I/We () hereby inform you () of my/our () withdrawal from the contract for the sale of the goods below:*

Order number:

Name of the product:

Quantity of the product:

Samples included : name and quantity

Gifts included: name and quantity

Ordered on ()/received on ()

Client(s) name:

Client(s) address:

Signature of client(s) (only for notification in paper form):

Date:

(*) Strike out if not applicable.

Shipping countries

  • FR (France) : Without French overseas departments and territories in America + Oceania :
  • BE (Belgium)
  • DE (Germany)
  • LU (Luxembourg)
  • NL (Netherlands)
  • HR (Croatia)
  • AT (Austria)
  • CZ (Czech Republic)
  • DK (Denmark)
  • ES (Spain, excluding Canary Islands,Ceuta, Melilla)
  • FI (Finland)
  • GR (Greece)
  • HU (Hungary)
  • IE (Ireland)
  • IT (Italy)
  • PL (Poland)
  • PT (Portugal)
  • RO (Romania)
  • SE (Sweden)
  • CH (Switzerland)